Purple Dot is a way to request a discount on something you want – and then, you wait to see if you get it! We ask you to pre-pay at the discounted price (the Purple Dot price!) to lock in your request, so that we know you really want it at that discount. This way, we can secure as many orders as possible at the discounted Purple Dot price with our retail partners. And, most of the time – we get it for you! This is a track record we are committed to. Don’t worry – if we can’t secure your order, you’ll get a full refund immediately.

Usually the wait time is between one to two weeks – we let you know at checkout the maximum wait time, so you’ll know when to hear from us about your request. We also let you know the store or brand we will be purchasing from – so you can trust that your order is coming from a reputable source.

This new way to shop is called non-instant shopping.

We curate small collections of related products on purpledotprice.com that never or rarely go on sale anywhere.

Missing your favourite product? Tell us what you’d like to see.

Within reason, yes – if within 30 days you find the exact item from the exact retailer or brand with a lower price than the Purple Dot price that you paid, let us know. Send a picture or screenshot along with your Purple Dot order number to support@purpledotprice.com. We’ll refund you the difference.

We aim for an 80% success rate. So, if you checkout with Purple Dot, there’s an 80% chance you will get it. If not, we will always fully refund you immediately.

If you don’t want to risk missing out on the item, always pay full-price to get it now.

Your item is sourced and shipped directly from the brand or retailer, so you can be rest assured that your item is authentic – exactly as if you bought it on their site or in their store. We just facilitate the availability, pricing, and non-instant shopping orders in the background.

Sometimes! If you missed out at the Purple Dot price, and still want to buy that item, always go check at the retailer or brand site to see if it’s still available.

If you don’t want to risk missing out on the item though, always pay full-price now.

We issue the refund right away when you get an email letting you know you that you didn’t get the item. However, depending on your bank, it can take up to 10 days to see this in your account. If you don’t see a processed refund within 10 days, please contact us at support@purpledotprice.com with your order number.

Returns are free within 21 days of your shipment. If you’d like to return something, please email us at returns@purpledotprice.com and we will help you through the process.

Awesome! We love all feedback and ideas, no matter how big or small. Reach us at feedback@purpledotprice.com.